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Case Study:

Head Start Publications Center

Background: The Head Start Publications Center distributes educational and resource materials to Head Start programs nationwide, from their offices in Washington DC. In 1999, the Publication Center was looking for a database solution to replace their existing system. Specifically, Head Start needed better functionality to perform order entry and fulfillment for their constituency.

DMSI Solution: After a quick review of Head Start requirements, DMSI staff did not hesitate to recommend MOM as the ultimate solution. DMSI then managed the entire installation project for MOM at Head Start, including:

  1. Data conversion
  2. MOM System configuration
  3. Training
  4. Report writing

The project was completed without a hitch, which explains why Head Start enjoys the longest tenure of any of our MOM clients: 8 years! Here is what Don Smiley, Manager of the Publications Center, had to say about DMSI's performance:

Bruce knows the MOM system inside and out. If it hadn't been for MOM, as well as Bruce and his team, we wouldn't be able to fulfill 15,000 orders per year totaling 4,000,000+ publications.

Don Smiley, Facilities Manager
Head Start Publications Center

DMSI recommends using M.O.M.

CONTACT DMSI: • 3814 Bent Branch Rd. • Falls Church, VA 22041 • 703-941-8109 •

DMSI recommends and supports Multichannel Order Manager (MOM). Multichannel Order Manager
is a registered trademark of Dydacomp Corp.

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